"I wish I could give Kyle Dexter and his team at Lifetime Roofing 10 stars! It was an unbelievably smooth and seamless process working with Kyle at what was an inopportune time to have our roof replaced."
I wish I could give Kyle Dexter and his team at Lifetime Roofing 10 stars! It was an unbelievably smooth and seamless process working with Kyle at what was an inopportune time to have our roof replaced. Coming off the heels of a renovation project that was quite costly making money tight, we noticed a deluge of water coming down both through the ceiling of our bedroom! A very unsettling and alarming site, to be sure! The following day, no lie, I saw a Lifetime Roofing truck driving through Mattapan...perhaps it was a sign, who knows. In the meantime, we reached out to five or six roofing companies, some of the national chain variety and other local smaller outfits. A trend that I noticed was the bigger companies demanded that both my wife and myself be present for their 'free estimate' which was almost impossible with our schedules to coordinate...and then they became very pushy by calling me three-four times a day for the next several days to coordinate which was a big turnoff. Then, some of the other companies just flaked out on us by not showing. Kyle, of Lifetime Roofing, did no such thing. He arrived by himself, provided an estimate (which turned out to be the actual cost, no hidden suprises), was thorough, sincere, professional and what I appreciated most, not pushy. He did not come to the house with an attitude of 'closing the deal' but instead, had a very approachable demeanor. He got on his ladder, assessed our roof situation and provided a fair price. I got a good feeling from him, and within several days, he and his crew returned and replaced the roof. Kyle was also willing to work with us regarding setting up financing (again, money has been a little tight after the aforementioned renovation project), and he came back to our house to speak to both my wife and me and gave us more financial information and allowed us to crunch the numbers. Later that week, Kyle returned and personally called the lender to ensure the account was set up and that everything was squared away. Spending almost 40 minutes on the phone, Kyle's diligence, patience and again, professionalism, was impressive and reinforced my decision with having chosen Lifetime Roofing. If you need the job done, you can count on Kyle and and his guys at Lifetime Roofing to be timely, courteous, sincere and professional. Getting a roof replaced is not fun, it is stressful but Kyle alleviated all of that for us and we are forever grateful to him for that.